Creative Developers Kenya | Software Development Company in Kenya

PRIVACY POLICY Creative Developers Effective Date: 1 June 2025 | Last Updated: 1 June 2025

1. Introduction

Creative Developers ("we", "our", or "us") is a technology company registered in Kenya, offering web development, mobile application development, web applications, Software as a Service (SaaS) solutions, and Enterprise Resource Planning (ERP) systems. We operate primarily through our website at creativedevelopers.co.ke.

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

Fill out a contact or enquiry form on our website
Request a quote or project consultation
Subscribe to our newsletter or email updates
Engage us for a project or service
Communicate with us via email, phone, or social media

The types of personal information we may collect include:

Full name
Email address
Phone number
Company or organisation name
Physical or postal address
Project details and requirements
Payment information (processed securely through third-party payment processors)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

IP address and approximate geographic location
Browser type and version
Operating system
Pages visited and time spent on each page
Referring website or source
Device type (desktop, mobile, tablet)

This information is collected using cookies, web beacons, and similar tracking technologies. Please see Section 7 for more information on our use of cookies.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide requested information about our services
To prepare and deliver project proposals, quotations, and service agreements
To deliver and manage the services you have engaged us to provide
To process payments and maintain accurate financial records
To communicate project updates, timelines, and deliverables
To send you marketing communications and newsletters (only with your consent, which you may withdraw at any time)
To improve our website, services, and user experience
To analyse website traffic and usage patterns
To comply with applicable legal and regulatory obligations in Kenya
To protect against fraud, security incidents, and other harmful activities

4. Legal Basis for Processing Your Information

In accordance with the Kenya Data Protection Act, 2019, we process your personal data on the following legal bases:

Consent — where you have given us explicit permission to process your data for a specific purpose
Contractual necessity — where processing is required to fulfil a service agreement with you
Legal obligation — where we are required to process data to comply with Kenyan law
Legitimate interests — where processing is necessary for our legitimate business interests, provided these are not overridden by your rights

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

5.1 Service Providers

We may share your data with trusted third-party service providers who assist us in operating our website and delivering our services — such as hosting providers, payment processors, email platforms, and analytics tools. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information where required to do so by law, court order, or government authority in Kenya, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

6. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by Kenyan law.

Our general retention periods are as follows:

Client project data and communication records: 7 years following project completion (in accordance with Kenyan tax and commercial law requirements)
Enquiry and contact form submissions (where no engagement follows): 12 months
Marketing and newsletter consent records: until you withdraw consent, plus 1 year
Website analytics data: 26 months (aggregated and anonymised thereafter)

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:

Essential cookies — required for the website to function correctly and cannot be disabled
Analytics cookies — help us understand how visitors interact with our website (e.g. Google Analytics)
Preference cookies — remember your settings and preferences across visits
Marketing cookies — used to deliver relevant advertising and track campaign effectiveness

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

8. Your Rights Under the Kenya Data Protection Act, 2019

Under the Kenya Data Protection Act, 2019, you have the following rights with respect to your personal data:

Right of access — you may request a copy of the personal data we hold about you
Right to rectification — you may request correction of inaccurate or incomplete data
Right to erasure — you may request deletion of your personal data, subject to legal retention requirements
Right to restrict processing — you may request that we limit how we use your data in certain circumstances
Right to data portability — you may request that we provide your data in a structured, commonly used format
Right to object — you may object to our processing of your data for direct marketing or other purposes based on legitimate interests
Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us using the details in Section 11. We will respond to all verified requests within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) of Kenya.

9. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These measures include SSL/TLS encryption for data in transit, secure hosting environments, access controls and authentication requirements, and regular security reviews.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities as required by Kenyan law.

10. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or external services. This Privacy Policy applies solely to information collected by Creative Developers. We are not responsible for the privacy practices of third-party sites and encourage you to review their respective privacy policies before providing any personal information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us:

Company: Creative Developers
Website: creativedevelopers.co.ke
Contact Page: creativedevelopers.co.ke
Location: Nairobi, Kenya

We are committed to resolving any privacy concerns promptly and transparently.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this document and, where appropriate, notify you by email or a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

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